International expansion has become a key goal for businesses of all sizes. However, setting up a call center or phone line in each country your business targets is a daunting task, not to mention expensive.
International virtual numbers solve this problem by providing a local presence for your customers and prospects. This way, your business can appear professional and established to potential clients abroad.
1. Increased Customer Reach
International phone numbers are an excellent way to expand your business’ reach beyond the confines of your home country. Customers from different countries will see your business as more recognizable in their regions, and this can improve accessibility and build trust and credibility.
You can choose a local international number that acts as a local call to a particular region, so the call will be charged at the rate of a local call, and you can avoid expensive international calling charges. This means you can save both your company and the customer money while improving your international reach.
A virtual international phone number also allows you to connect with your customers in their native language, which can greatly enhance your customer service experience. This is a huge benefit for businesses with customers from countries like Russia, Brazil, and the Philippines, which have their own dialing protocols.
By using an international virtual phone number, you can provide your customers with a dedicated contact line that will be redirected to the best available agent for their call. This can lead to a higher level of satisfaction for your customers and increased business.
An international phone number will allow you to centralize and streamline your customer service process by collecting data on every call from around the world. This will help you to see the big picture when it comes to customer engagement, providing you with a 360-degree view of how each complaint is addressed in real time. This will help you to identify your strengths and weaknesses in the market, as well as optimize your customer service processes to make sure you are always delivering the highest levels of support.
2. Lower Call Costs
Having an international phone number allows you to communicate with your customers globally, allowing your business to expand its customer base and sales potential. It also enables you to provide costless global telephone calls for your customers. The process of getting an international number is simple and affordable, especially when you find a cloud telephony service provider that offers a range of features to help your business grow.
When choosing a provider, make sure to check their fees and ensure that there are no set-up costs. Additionally, look for providers who offer a pay-as-you-go model to avoid any unexpected call expenses. Additionally, they should allow you to choose your own number and provide a variety of options, including international local numbers (ITLN), which are designed to look like local telephone numbers in the country or region you’re targeting. These numbers are pushed to your main call center, ensuring your customers don’t have to pay international calling rates.
Another option is an international toll-free number (ITFN). These numbers are designed to be free to call from any location in the world and can be used by businesses of any size. They are particularly useful for businesses looking to increase their visibility in a particular market and build a brand presence around the world.
You can also purchase virtual international numbers that are specifically targeted at a particular region or country, such as the US, China, and Australia. These numbers look similar to local telephone numbers and are redirected to your primary contact number. This gives your customers the impression that you are locally based and provides better customer support. It also helps to build trust as your customers will know that you care about their needs.
3. Enhanced Customer Service
In today’s global marketplace, business owners must be able to support and serve customers from all over the world. Having international phone numbers can help to streamline this process by making it easier and more affordable for businesses to stay connected with their customers from different countries.
International business numbers are a unique type of virtual number that allow businesses to be contacted by customers in other countries without incurring expensive international long-distance charges. These numbers work by redirecting calls to the owner’s original call center or other chosen destination. Callers only pay local calling rates for their calls, which saves both the business and the customer from costly international fees.
The benefits of having an international number are endless, but one of the most important is that it allows businesses to expand their reach and connect with customers from all over the world. This can be an essential step in growing a business and expanding into new markets. Moreover, international numbers can also help to build credibility and establish trust with potential customers, as it shows that the company is serious about their needs.
Additionally, having an international number can help to improve customer service by allowing companies to respond quickly and effectively to inquiries from customers in different regions. This is especially important as many customers may be speaking a different language or have differing time zones. With international phone numbers, businesses can use their own IVR system to greet customers in their preferred language and ensure that the customer is fully understood by the business’s agents. This is an essential feature for any company looking to provide great customer service. It helps businesses to understand their customers better and tailor their products and services to suit them.
4. Increased Revenues
Having an international number provides you with opportunities to generate more revenue and enhance your bottom line. It helps you expand your business into other countries without the hassle of setting up local offices or call centers in those locations. This way, you can streamline the operations of your global business and provide quality products and services to your customers around the world.
Using international virtual phone numbers can also help you build trust and credibility with your target audience by making your company look local to them. The calls to this type of number are treated as local and you don’t have to pay the sky-high international calling charges. You can also choose to have a toll-free number so that your callers can reach you free of charge.
When combined with a robust call management system that can support CRM tools, the use of international numbers can also increase the efficiency of your global business. This is because you can use the call data generated by this number to analyze the customer behavior in different regions and make better decisions for future marketing campaigns.
The demand for global phone numbers has been on the rise as more and more businesses are transforming into multinational corporations. These companies are constantly looking to improve their processes, streamline their operations and provide a better level of service to their clients in different locations. In order to do this, they need a technology that allows them to gather information from all the communication channels like email, social media, phone, video conferencing and more. By integrating a cloud telephony platform with CRM tools, the use of international phone numbers can help businesses collect and analyze communications data in an efficient manner.
5. Enhanced Brand Presence
Having a local international number helps businesses expand into new markets by providing customers with a familiar phone number. For example, a company located in the United States could use a local international number that appears to be based in France. This allows customers in that region to connect with the business and improve accessibility, while also providing credibility and trust.
In addition, global numbers help companies establish a reputable business presence in various countries and allow callers to reach the company without incurring expensive long-distance charges. This makes them a cost-effective solution for managing high call volumes and expanding into international markets.
There are different types of international business phone numbers, including ITFNs (International Toll Free Numbers), local international numbers, and universal ITFNs. ITFNs are toll-free numbers that start with a country code, such as +800 or 00800. These numbers are used by large businesses that want to establish a prestigious presence globally without the cost of opening physical offices worldwide.
Local international numbers are phone numbers that appear to be local to a specific geographic region or country, but can be dialed from anywhere in the world. These numbers are ideal for businesses that want to expand into new markets, as they provide customers with a local phone number that is easy to remember and gives the business a local presence without the need to open a physical office in that region.